Something wrong? Tell us.

A small team reads every message. Bug reports and “this is not how it works in Nepal” corrections are the most useful things you can send.

Best for anything with detail — a wrong figure, a crash, a feature that does not fit how you do things. Replies usually within two working days.

Best for a quick question, and the way Premium is arranged.

Four things that speed it up.

None of it is mandatory. It just saves a round trip.

Never send a password, an OTP or a card number — nobody from Sampati will ever ask for one.

Your phone: Android or iPhone, and which version if you know it.
App version: Settings shows it at the bottom of the screen.
What happened: What you tapped, what you expected, what appeared instead.
The figure: If a number is wrong, the amount you expected and the one shown.